Support
Something not working, or a question the app cannot answer? Write to us and a person will reply.
We aim to reply within two business days. To help us sort it out on the first reply, tell us your device (for example iPhone 13), your iOS version, and what you were doing when the problem happened.
Common questions
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID, not through us. Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, and choose M-GPT. You can change or cancel your plan there at any time. Refund requests are also handled by Apple, at reportaproblem.apple.com.
How do I delete my data?
Email us from the address associated with your account and ask for deletion. We will remove your account and associated conversation history and confirm once it is done.
The app is not responding or answers look wrong.
First try closing and reopening the app, and check that you are on the latest version from the App Store. If it persists, email us with your device model, iOS version and roughly when it happened — that context helps us reproduce it quickly.
Can I trust the answers?
M-GPT is an AI assistant and it can be wrong or incomplete. Treat its output as a starting point rather than a final authority, and verify anything consequential — particularly religious, legal, medical or financial matters — with a qualified person.
Your data
You can ask us at any time for a copy of the personal data we hold about you, for it to be corrected, or for your account and its data to be deleted. Email support@mgpt.demograph.ai from the address linked to your account and we will action it and confirm when it is done. Our Privacy Policy sets out the detail.